Effective Date: January 1, 2020

Welcome to Peecart.com. We are committed to providing a safe, transparent, and satisfying shopping experience. This Cancellation, Return & Refund Policy explains how order cancellations, returns, replacements, and refunds are handled on our platform.

By placing an order on Peecart.com, you agree to the terms outlined in this policy.

1. Order Cancellation

Customers may cancel an order before it has been shipped by the seller.

Once an order has been shipped, cancellation may not be possible. In such cases, customers may refuse delivery (where applicable) or request a return after receiving the product if the item qualifies under our Return Policy.

Peecart reserves the right to cancel any order due to reasons including, but not limited to:

• Product unavailable or out of stock
• Pricing or listing errors
• Payment verification failure
• Suspected fraudulent activity
• Seller unable to fulfill the order

If an order is cancelled by Peecart or the seller after payment has been received, the applicable refund will be processed to the original payment method.

2. Return Eligibility

Eligible products may be returned within the return period specified on the respective product page.

A product may be eligible for return if:

• It was delivered in a damaged condition.
• An incorrect product was delivered.
• The product is defective or not functioning properly.
• The product received is significantly different from its description.
• The product remains unused, unwashed, and in its original condition.

Returned products must include:

• Original packaging
• Invoice (if available)
• Product tags and labels
• User manuals
• Warranty cards
• Free gifts or promotional items (if applicable)
• All accessories supplied with the product

3. Non-Returnable Products

Unless required under applicable consumer laws, the following items are generally not eligible for return:

• Personal care and hygiene products after opening
• Innerwear, socks, and similar personal-use products
• Customized or personalized products
• Digital products or downloadable content
• Gift cards
• Products marked as “Non-Returnable” on the product page

4. Return Request Process

To request a return:

1. Log in to your Peecart account.
2. Go to My Orders.
3. Select the order you wish to return.
4. Click Return.
5. Choose the appropriate return reason.
6. Submit the request.

After receiving your request, our support team or the respective seller will review it. Additional information or photographs may be requested if necessary.

Once approved, pickup instructions will be shared with you.

5. Product Inspection

Returned products are inspected after pickup.

The product should:

• Match the original order.
• Be unused and in its original condition.
• Include all accessories and packaging.
• Not show signs of misuse, damage, or alteration.
• Have intact serial numbers, IMEI numbers, warranty labels, and manufacturer seals (where applicable).

For electronic devices such as mobile phones, tablets, and laptops:

• Remove your personal data before returning.
• Disable screen locks, passwords, and security features.
• Sign out of cloud accounts such as Apple ID or Google Account.

Returns may be rejected if these conditions are not met.

6. Replacement Policy

Eligible products may qualify for replacement instead of a refund.

Replacement requests are subject to:

• Product availability
• Seller approval
• Successful quality inspection of the returned product

If a replacement product is unavailable, a refund will be processed instead.

7. Refund Policy

Refunds are initiated after:

• Successful order cancellation before shipment; or
• Successful inspection and approval of the returned product.

Refunds are generally credited to the original payment method used during purchase.

For Cash on Delivery (COD) orders, customers may be asked to provide valid bank account details for refund processing through NEFT, IMPS, or other approved banking methods.

8. Estimated Refund Timelines

Refund timelines may vary depending on the payment method and banking partner.

Typical processing times are:

Actual processing time may vary depending on your bank or payment provider.

9. Damaged or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect product
• Missing accessories

Please report the issue within the return period mentioned on the product page.

To help us process your request quickly, we may ask for clear photographs or a short video showing the issue.
Click here to know Non returnable products policy 

10. Return Pickup

Where pickup service is available, our logistics partner will collect the approved return from your address.

In locations where pickup is unavailable, customers may be requested to ship the product to the designated return address. Reasonable shipping reimbursement may be provided where applicable.

11. Warranty Claims

Manufacturer warranties are governed solely by the respective brand.

After the return period expires, customers should contact the manufacturer or an authorized service center for warranty-related claims.

Peecart does not provide any additional warranty unless specifically mentioned on the product page.

12. Fraud Prevention

Peecart reserves the right to refuse returns, replacements, refunds, or suspend customer accounts in cases involving:

• Excessive return activity
• Fraudulent claims
• Misuse of the return policy
• Tampered or altered products
• False or misleading information

13. Changes to This Policy

Peecart may update this Cancellation, Return & Refund Policy from time to time to reflect operational, legal, or business changes.

The latest version will always be available on www.peecart.com.

14. Contact Us

If you have any questions regarding this policy or need assistance with a cancellation, return, replacement, or refund, please contact our Customer Support team through the Contact Us page available on Peecart.com.

We are committed to resolving your concerns as quickly and fairly as possible.

Last Updated: July 2026