• You may cancel your order before it is delivered.

• Once an order has been shipped, cancellation can only be done if the courier confirms the return of the goods back to Peecart.

• Orders from assured categories cannot be cancelled after 24 hours of placing the order. Please check the product page for any specific cancellation restrictions.

• Vendors will not accept returns after the time period specified in their respective return policies.

Return Process

To initiate a return:

1. Log into your Peecart account.

2. Navigate to My Orders.

3. Click on the Return option beside the item you wish to return or exchange.

4. Fill out the return request form and submit.

If you do not have an account, please contact Peecart Customer Care for verification and assistance with your return request.

Once your return request is submitted, you will receive confirmation via email and SMS. Your request may be approved automatically or you may be contacted for further information.
If approved, the return will be scheduled, and once the item is picked up, you may receive a replacement or refund.
You can track the status of your return request anytime in the My Orders section.

Return Eligibility

Returns will not be accepted if:

• The item is damaged due to use or is not in the original condition as delivered.

• Consumables or perishable items have been used or opened.

• Any part of the original package is missing, such as price tags, labels, manuals, freebies, or accessories.

• Items categorized as non-returnable (e.g., innerwear) are involved.

• The product has been tampered with or serial numbers are missing.

If you face issues with your product after the return window, please contact the brand’s authorized service center for warranty claims.

Product Condition for Returns

During pickup, your product will be checked for:

• Correct Product: IMEI, serial number, brand, MRP tag, and barcode must match and be intact.

• Complete Product: All original accessories, freebies, and manuals must be included.

• Unused Condition: Product must be unused, unwashed, and free from stains or damage. Screen lock or security features (PIN, fingerprint, iCloud lock) must be disabled before return.

• Undamaged: No scratches, dents, tears, or holes on the product or packaging.

The returning executive may refuse to accept items that do not meet these criteria.

Replacement Requests

• You can track replacement status via My Orders.

• In most regions, replacements are delivered at the time of pickup.

• In some cases, replacements will be shipped after the original product is collected.

• You will be notified about your replacement status via SMS and email.

Refund Policy

• Refund status can be tracked via My Orders.

• For orders cancelled before shipping, refunds are processed immediately.

• For shipped orders, refunds are processed once the courier confirms receipt of returned items.

Available Refund Modes

• PhonePe Wallet: Available for eligible sellers/orders at cancellation.

• Original Payment Mode: Refund credited to the payment method originally used (credit/debit card, net banking, UPI, etc.).

• NEFT Transfer: For all Cash-on-Delivery (COD) orders; cash refunds are not available.

If you have not received your refund by the expected date but have received refund confirmation, please contact your bank with the transaction ARN code provided for status. You can also contact Peecart for assistance if necessary.

Refund Timelines

Refunds will be processed to the original payment source used at the time of order placement.