Cancellation

If you have ordered an item and want to cancel it, you have to do it before it is delivered. If your order has been shipped, cancel it as soon as the courier provider confirms that the goods are going back to the seller. Will be done. Orders from assured categories cannot be cancelled after 24 hours, please have a look at the product web page for more information.

Dealers will not be able to receive returns after the time period stated inside the vendor’s Returns Policy.

Return

You could improve a request to return your objects with these easy steps:

  1. Log into your Peecart account
  2. Visit My Orders
  3. Click on ‘Return’ in against to the item you want to return or exchange
  4. Fill out the information and lift a return request.

If you do not have an account at peecart, please call our customer care service and get yourself verified and request to return the item.

If once you extend a request, you will receive an email and SMS confirming that your request is being processed.

Depending on the object, your request may be recognized automatically or you will be contacted for more information. If the request is allowed, the item can be picked up after which you can get a replacement or refund. You can also track the status of your return request immediately from the ‘My Orders’ segment of your peecart account.

Dealers cannot be given returns of item(s) in the following instances:

  1. While an item is damaged because of use or while it isn’t always inside the same circumstance as you obtained it
  2. While any consumable item has been used or installed
  3. When something is missing from the package deal you’ve got received together with price tags, labels, authentic packing, freebies & accessories
  4. While non-returnable items are involved such as innerwear. Undies and many others.
  5. when an object is tampered with or has missing serial numbers when you have trouble together with your product after the return period you could get in touch with the brand or a certified carrier centre of the brand to assert the assurance in your product.

All through select-up, your product might be checked for the subsequent situations:

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern, or Fingerprint) must be disabled. iCloud lock must be disabled and iCloud deactivation done for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel, etc.) should be undamaged and without any scratches, dents, tears, or holes.

Undamaged Packaging

The product’s original packaging/ box should be undamaged.

The field executive can also refuse to accept the return if any of the above conditions are not met.
For any merchandise for which a reimbursement is to take delivery of, the refund could be processed as soon as the returned product has been obtained by using the seller.
View an entire list of all non-returnable merchandise right here.

Request for a replacement

Go to My Orders to check the status of your replacement.
You may visit ‘My Order’ to check the status of your replacement. In most locations, the alternative item is delivered to you at the time of pick-up. In all different regions, the replacement is initiated after that the beginning delivered object is picked up. Please check the SMS & email a good way to be sent to you in your replacement request for more information.

Refund

You may visit ‘My Orders’ to know the status of your refund. For orders canceled before shipping, refunds are processed right now. If the order has been shipped. The refund could be processed as soon as the courier carrier provider confirms the return of the item(s).

Modes of refund available after cancellation the different refund modes available are:

  1. PhonePe Wallet – available for orders with select sellers. You will get this option for eligible orders during the cancellation
  2. Back to the source – available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order
  3. NEFT transfer – available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible

In case you no longer acquired a refund for your bank account.

If you have obtained a mail from us confirming your refund request, it way that the refund has been initiated. You can additionally touch your bank with the ARN you would have received for a replacement on the status of your refund.
In the uncommon event of the quantity no longer being credited by the date promised, you may contact us as we will work with the bank to get it carried out.

Refund Timelines if you cancel or return a product.

The refund timelines will depend upon the price modes as indexed underneath:
1. Debit card – 7-9 business days
2. Credit – 7-9 business days
3. Net banking – 3-7 business days
4. COD – IMPS, 1 commercial enterprise days
5. Gift Card – 24 hours
6. Bhim – 24 hours

PhonePe:
• PhonePe pockets – 24 hours
• PhonePe UPI – 1 business day
• PhonePe credit score/Debit card – 7 business days

 

Note: Refunds could be credited to the payment source used at the time of setting an order.
The mode of refund in case of payment through ‘cash on transport’ might be IMPS, NEFT.

 

 

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